Work Resolve Ltd. – Business Terms & Conditions

Last updated: October 2026

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These Business Terms & Conditions set out the terms under which Work Resolve provides workplace advice, guidance and support to individuals experiencing workplace issues.

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By booking an appointment or engaging Work Resolve for ongoing support, you confirm that you have read, understood and agreed to these Terms & Conditions.

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1. About Work Resolve

Work Resolve provides practical workplace advice, guidance and support to help individuals understand and navigate workplace issues.

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Support may relate to matters including, but not limited to:

• Workplace conflict and disputes

• Grievances

• Disciplinary matters

• Reasonable adjustments

• Redundancies

• Appeals

• Workplace terminations

• Settlement agreement discussions

• Negotiations with employers

• Other workplace-related concerns

 

Work Resolve aims to provide practical, impartial and constructive support based on the information provided by the client.

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Work Resolve does not provide legal representation and is not a substitute for a solicitor or other appropriately qualified legal professional. Where a matter requires specialist legal advice or representation, you may be advised to seek independent legal advice.

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2. Initial Consultation

The initial consultation is a one-off consultation designed to allow you to discuss your workplace situation and explain the circumstances in which you require support.The cost of the initial consultation is: £95 for a 45-minute consultation.

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The initial consultation must be booked and paid for online through the Work Resolve website before the appointment is confirmed.

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The consultation is intended to provide an opportunity to understand your circumstances, discuss the issues you are experiencing and consider what practical support may be appropriate.

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Booking an initial consultation does not create an obligation for either you or Work Resolve to enter into an ongoing support arrangement.

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3. Ongoing Workplace Support

If, following the initial consultation, you require further assistance, Work Resolve may provide ongoing support on an hourly basis.

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The current rate for ongoing support is: £65 per hour.

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The amount of time required will depend on the nature and complexity of the workplace issue and the level of assistance required.

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Before undertaking substantial additional work, Work Resolve will endeavour to explain the nature of the work required and the likely time involved.

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Additional support may include reviewing correspondence or documentation, helping you prepare for workplace meetings, assisting with written responses, discussing options available to you, or providing ongoing practical guidance in relation to your workplace situation.

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4. Booking and Payment

• All initial consultations must be booked through the online booking facility on the Work Resolve website.​

• Payment is required at the time of booking.​

• A booking is not considered confirmed until payment has been successfully received and the booking has been confirmed.​

• For ongoing support, payment arrangements will be agreed with you before further work is undertaken.

• Work Resolve reserves the right to suspend or decline further work where payment has not been received.

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5. Cancellation & Refund Policy

The initial consultation costs £95 for 45 minutes and payment is required at the time of booking.

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Where you are booking as a consumer, your statutory rights under applicable consumer law are not affected by these Terms & Conditions.

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Where the Consumer Contracts Regulations 2013 apply, you will normally have a 14-day cancellation period beginning on the day after the contract is entered into.

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If you wish the initial consultation to take place during this 14-day cancellation period, you may expressly request that Work Resolve begins providing the service before the cancellation period has expired.

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Where you make such a request and subsequently exercise your statutory right to cancel before the service has been fully provided, Work Resolve may be entitled to charge a proportionate amount for the service provided up to the point at which you notify Work Resolve of your cancellation, where permitted by applicable law.

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If you expressly request that the consultation begins during the cancellation period and the consultation is fully completed during that period, you acknowledge that you may lose your statutory right to cancel once the service has been fully performed, where the applicable legal requirements have been satisfied.

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Once the consultation has been fully performed and any applicable statutory cancellation right has ended, the £95 consultation fee is non-refundable.

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Nothing in these Terms & Conditions is intended to exclude or restrict any statutory rights you may have.

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6. Cancellations and Missed Appointments

If you are unable to attend your scheduled consultation, you should contact Work Resolve as soon as reasonably possible.

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Cancellation of an appointment does not automatically result in a refund. Any refund or payment due following cancellation will be determined in accordance with these Terms & Conditions and any statutory consumer rights that apply.

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Where a consumer cancels within a statutory cancellation period, any refund or payment due will be handled in accordance with applicable consumer law.

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If you do not attend your scheduled consultation and have not exercised a statutory cancellation right, the £95 consultation fee will normally remain payable and no refund will be provided.

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Where exceptional circumstances prevent you from attending, Work Resolve may, at its discretion, agree to rearrange the appointment. Any decision to rearrange an appointment is discretionary and does not create an automatic entitlement to a refund or replacement appointment.

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7. Work Resolve Cancellation

In the unlikely event that Work Resolve needs to cancel an appointment, you will be contacted as soon as reasonably possible.

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Where Work Resolve cancels an appointment and is unable to provide a suitable alternative appointment, you will be entitled to a refund of the payment made for that appointment.

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8. Nature of the Advice and Support

Work Resolve provides practical workplace guidance based on the information you provide.

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The usefulness and accuracy of the guidance provided may depend on the completeness and accuracy of the information supplied by you.

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You are responsible for ensuring that Work Resolve is provided with relevant and accurate information about your circumstances.

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Work Resolve cannot guarantee a particular outcome, settlement, agreement, employment decision or resolution of any workplace dispute.

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The purpose of the service is to provide support, guidance and practical assistance rather than to guarantee a particular result.

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9. Legal Advice

Work Resolve is not a law firm and does not provide legal representation.

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Any information or guidance provided by Work Resolve should not be treated as formal legal advice or as a substitute for advice from a qualified solicitor or other appropriately regulated legal professional.

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If your circumstances involve complex legal issues, threatened or ongoing legal proceedings, an employment tribunal, or another matter requiring formal legal representation, you may be advised to obtain independent legal advice.

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You remain responsible for deciding what action to take in relation to your circumstances.

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10. Confidentiality

Work Resolve will treat information provided by you in connection with your workplace issue as confidential and will handle your information appropriately.

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You should only provide information that is relevant to the assistance you are requesting.

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Confidentiality may be subject to circumstances where disclosure is required by law or where there is another legitimate and lawful reason for information to be disclosed.

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Further information about how your personal information is collected, used and protected can be found in the Work Resolve Privacy Notice.

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11. Recording of Consultations

Where a consultation or other meeting is recorded, you will be informed and your consent will be requested before recording begins. Recordings may be used for the purposes explained to you at the time consent is requested.

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You should not record a consultation or meeting involving Work Resolve without first obtaining permission.

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12. Documents and Information

Where you provide documents, correspondence, emails, policies or other information for review, you confirm that you are entitled to provide those materials to Work Resolve for the purpose of receiving the service.

 

Work Resolve will use such information only as reasonably necessary to provide the agreed service, subject to its Privacy Notice and applicable data protection requirements.

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You should avoid providing unnecessary sensitive personal information relating to other individuals.

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13. Employer or Third-Party Contact

Work Resolve may, where appropriate and where agreed with you, assist with communications or negotiations involving an employer or another relevant party.

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Work Resolve will not contact your employer, representative or another third party without your knowledge and agreement, unless there is a lawful reason to do so.

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Any communication undertaken on your behalf will be based on the information and instructions you provide.

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14. Client Responsibility

You remain responsible for your own decisions and actions in relation to your employment and workplace circumstances.

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You should carefully consider any advice or guidance provided and, where appropriate, obtain independent professional advice before taking significant action.

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You are responsible for ensuring that any information you provide to Work Resolve is accurate and complete to the best of your knowledge.

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15. No Guarantee of Outcome

Workplace disputes and employment matters can involve circumstances outside the control of Work Resolve.

 

Accordingly, Work Resolve cannot guarantee:

• That an employer will agree with your position

• That a grievance, appeal or other workplace process will be successful

• That a dispute will be resolved

• That an employer will change a decision

• That a settlement will be reached

• That a particular employment outcome will be achieved

 

Work Resolve will nevertheless seek to provide practical and constructive support based on the circumstances presented.

 

16. Availability

Appointments are subject to availability and must be booked through the online booking system or otherwise agreed directly with Work Resolve.

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Work Resolve will endeavour to attend scheduled appointments at the agreed time.

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Circumstances outside the reasonable control of Work Resolve may occasionally require an appointment to be rearranged.

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17. Changes to These Terms

Work Resolve may update these Business Terms & Conditions from time to time to reflect changes to its services, pricing, booking arrangements, technology or legal requirements.

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Any changes will apply to future bookings or services entered into after the updated Terms & Conditions have been published and will not retrospectively alter the terms of an existing agreement, unless a change is required by law or is otherwise expressly agreed between Work Resolve and the client.

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The version of these Terms & Conditions that applies to an existing booking or agreement will be the version that was in effect when that booking or agreement was entered into, subject to any changes that are required by law or expressly agreed between the parties.

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The latest version of these Terms & Conditions will be published on the Work Resolve website.

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18. Complaints

Work Resolve aims to provide a professional, respectful and helpful service.

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If you wish to make a complaint, please contact Work Resolve using the contact details provided on the website and clearly state that you are making a formal complaint.

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Where possible, your complaint should include:

• Your name and contact details

• The date of the consultation or service concerned

• A clear description of your complaint

• Any relevant supporting information or documentation

• The outcome you would like Work Resolve to consider

 

Work Resolve will acknowledge receipt of a complaint and will review the matter fairly and reasonably.

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Work Resolve will aim to provide a substantive response within a reasonable period, depending on the nature and complexity of the complaint. If additional time is required to investigate the matter properly, Work Resolve will explain the reason for the delay and provide an indication of when a response is expected.

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Making a complaint does not affect any statutory rights you may have.

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19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.Any disputes arising in connection with these Terms & Conditions will be subject to the applicable jurisdiction of the courts of England and Wales, subject to any rights you may have under applicable law.

 

20. Acceptance of These Terms

Before completing an online booking, you will be given an opportunity to review the applicable Business Terms & Conditions.

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By completing a booking and making payment, you confirm that you have read and agree to the applicable Terms & Conditions, subject to any statutory rights that apply.

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Where you wish the initial consultation to begin during a statutory cancellation period, the online booking process will provide an appropriate opportunity for you to expressly request early provision of the service and, where required by law, acknowledge the consequences of the service being fully performed during that period.

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A copy of the applicable Terms & Conditions will be made available to you for your records as part of the booking confirmation process.

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Nothing in these Terms & Conditions affects your statutory consumer rights.

 

Contact

If you have any questions about these Business Terms & Conditions or the services provided by Work Resolve, please contact:

Work Resolve Ltd.

Email: info@workresolve.co.uk 

Tel: 0161 524 7262

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Work Resolve reserves the right to amend these Terms & Conditions where reasonably necessary. The latest version will be published on the Work Resolve website.